:root{--c1:#F4F0F5;--c2:#E1D5E2;--c3:#CEB9CF;--c4:#BB9EBD;--c5:#A883AA;--c6:#946798;--c7:#7A557C;--c8:#5F4261;--c9:#443046;--sh-sm:0 1px 3px rgba(68,48,70,0.08);--sh-md:0 4px 12px rgba(68,48,70,0.12);--sh-lg:0 8px 24px rgba(68,48,70,0.16);--r:12px;--r-sm:8px}
*{margin:0;padding:0;box-sizing:border-box}
body{font-family:'Inter',sans-serif;background:var(--c1);color:var(--c9);min-height:100vh;display:flex}
.sidebar{width:260px;background:linear-gradient(180deg,var(--c9) 0%,var(--c8) 100%);color:var(--c1);display:flex;flex-direction:column;position:fixed;height:100vh;z-index:100;transition:transform .3s}
.sidebar-header{padding:28px 24px 20px;border-bottom:1px solid rgba(244,240,245,0.1)}
.sidebar-header h1{font-size:1.15rem;font-weight:700;display:flex;align-items:center;gap:10px}
.sidebar-header h1 i{color:var(--c4)}
.sidebar-header p{font-size:.75rem;color:var(--c4);margin-top:4px}
.nav-menu{flex:1;padding:16px 12px;display:flex;flex-direction:column;gap:4px}
.nav-item{display:flex;align-items:center;gap:12px;padding:12px 16px;border-radius:var(--r-sm);cursor:pointer;transition:all .2s;font-size:.9rem;font-weight:500;color:var(--c3);text-decoration:none}
.nav-item:hover,.nav-item.active{background:rgba(168,131,170,0.2);color:var(--c1)}
.nav-item.active{background:rgba(168,131,170,0.3)}
.nav-item i{width:20px;text-align:center;font-size:.95rem}
.nav-badge{margin-left:auto;background:var(--c6);color:#fff;font-size:.7rem;padding:2px 8px;border-radius:20px;font-weight:600}
.sidebar-footer{padding:16px;border-top:1px solid rgba(244,240,245,0.1)}
.user-card{display:flex;align-items:center;gap:10px;padding:10px;background:rgba(244,240,245,0.08);border-radius:var(--r-sm)}
.user-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--c5),var(--c7));display:flex;align-items:center;justify-content:center;font-weight:600;font-size:.85rem}
.user-info{flex:1}
.user-info .name{font-size:.85rem;font-weight:600}
.user-info .role{font-size:.7rem;color:var(--c4)}
.main-content{flex:1;margin-left:260px;min-height:100vh;display:flex;flex-direction:column}
.topbar{background:#fff;padding:16px 28px;display:flex;align-items:center;justify-content:space-between;box-shadow:var(--sh-sm);position:sticky;top:0;z-index:50}
.topbar-left{display:flex;align-items:center;gap:16px}
.menu-toggle{display:none;background:none;border:none;font-size:1.2rem;color:var(--c8);cursor:pointer}
.search-box{position:relative}
.search-box input{width:320px;padding:10px 14px 10px 38px;border:1.5px solid var(--c2);border-radius:var(--r-sm);background:var(--c1);font-size:.85rem;color:var(--c9);outline:none;transition:all .2s}
.search-box input:focus{border-color:var(--c6);box-shadow:0 0 0 3px rgba(148,103,152,0.15)}
.search-box i{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--c5);font-size:.85rem}
.topbar-right{display:flex;align-items:center;gap:12px}
.btn-icon{width:40px;height:40px;border-radius:var(--r-sm);border:1.5px solid var(--c2);background:#fff;color:var(--c7);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s;position:relative}
.btn-icon:hover{background:var(--c1);border-color:var(--c4)}
.btn-icon .dot{position:absolute;top:8px;right:8px;width:8px;height:8px;background:#e74c3c;border-radius:50%;border:2px solid #fff}
.btn{padding:10px 20px;border-radius:var(--r-sm);border:none;font-size:.85rem;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:8px;transition:all .2s}
.btn-primary{background:linear-gradient(135deg,var(--c7),var(--c8));color:#fff;box-shadow:0 2px 8px rgba(95,66,97,0.3)}
.btn-primary:hover{transform:translateY(-1px);box-shadow:0 4px 14px rgba(95,66,97,0.4)}
.btn-secondary{background:#fff;color:var(--c8);border:1.5px solid var(--c3)}
.btn-secondary:hover{background:var(--c1);border-color:var(--c5)}
.btn-ghost{background:transparent;color:var(--c7)}
.btn-ghost:hover{background:var(--c2)}
.btn-sm{padding:6px 14px;font-size:.8rem}
.content{flex:1;padding:24px 28px;overflow-y:auto}
.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}
.page-title h2{font-size:1.5rem;font-weight:700;color:var(--c9)}
.page-title p{font-size:.85rem;color:var(--c6);margin-top:2px}
.card{background:#fff;border-radius:var(--r);box-shadow:var(--sh-sm);border:1px solid var(--c2);overflow:hidden}
.card-header{padding:20px 24px;border-bottom:1px solid var(--c2);display:flex;align-items:center;justify-content:space-between}
.card-header h3{font-size:1rem;font-weight:600;color:var(--c9)}
.card-body{padding:20px 24px}
.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-bottom:24px}
.stat-card{background:#fff;border-radius:var(--r);padding:20px;box-shadow:var(--sh-sm);border:1px solid var(--c2);transition:all .2s}
.stat-card:hover{transform:translateY(-2px);box-shadow:var(--sh-md)}
.stat-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}
.stat-icon{width:44px;height:44px;border-radius:var(--r-sm);display:flex;align-items:center;justify-content:center;font-size:1.1rem}
.stat-icon.purple{background:rgba(148,103,152,0.12);color:var(--c7)}
.stat-icon.green{background:rgba(39,174,96,0.12);color:#27ae60}
.stat-icon.orange{background:rgba(243,156,18,0.12);color:#f39c12}
.stat-icon.red{background:rgba(231,76,60,0.12);color:#e74c3c}
.stat-value{font-size:1.8rem;font-weight:700;color:var(--c9)}
.stat-label{font-size:.8rem;color:var(--c6);margin-top:4px}
.stat-change{font-size:.75rem;font-weight:600;margin-top:8px}
.stat-change.up{color:#27ae60}
.stat-change.down{color:#e74c3c}
.badge{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:20px;font-size:.75rem;font-weight:600}
.badge-priority-alta{background:rgba(231,76,60,0.12);color:#c0392b}
.badge-priority-media{background:rgba(243,156,18,0.12);color:#d68910}
.badge-priority-baja{background:rgba(39,174,96,0.12);color:#27ae60}
.badge-priority-urgente{background:rgba(155,89,182,0.15);color:#8e44ad}
.badge-status{background:rgba(148,103,152,0.12);color:var(--c7)}
.badge-status.resuelto{background:rgba(39,174,96,0.12);color:#27ae60}
.badge-status.en-progreso{background:rgba(52,152,219,0.12);color:#2980b9}
.badge-status.pendiente{background:rgba(243,156,18,0.12);color:#d68910}
.data-table{width:100%;border-collapse:collapse}
.data-table th{text-align:left;padding:14px 16px;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--c6);background:var(--c1);border-bottom:1px solid var(--c2)}
.data-table td{padding:14px 16px;font-size:.85rem;border-bottom:1px solid var(--c2);vertical-align:middle}
.data-table tr:hover td{background:rgba(244,240,245,0.5)}
.ticket-id{font-family:monospace;font-size:.8rem;color:var(--c6);font-weight:600}
.ticket-title{font-weight:600;color:var(--c9)}
.ticket-desc{font-size:.8rem;color:var(--c6);margin-top:2px}
.user-cell{display:flex;align-items:center;gap:10px}
.user-cell .avatar-circle{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:600;color:#fff}
.user-cell .name{font-weight:600;font-size:.85rem}
.user-cell .email{font-size:.75rem;color:var(--c6)}
.actions-cell{display:flex;gap:6px}
.btn-action{width:32px;height:32px;border-radius:var(--r-sm);border:1.5px solid var(--c2);background:#fff;color:var(--c7);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s}
.btn-action:hover{background:var(--c1);border-color:var(--c5)}
.filters-bar{display:flex;align-items:center;gap:12px;margin-bottom:20px;flex-wrap:wrap}
.filter-chip{padding:8px 16px;border-radius:20px;border:1.5px solid var(--c2);background:#fff;font-size:.8rem;font-weight:500;color:var(--c7);cursor:pointer;transition:all .2s}
.filter-chip:hover,.filter-chip.active{background:var(--c8);color:#fff;border-color:var(--c8)}
.modal-overlay{position:fixed;inset:0;background:rgba(68,48,70,0.5);backdrop-filter:blur(4px);display:none;align-items:center;justify-content:center;z-index:200;padding:20px}
.modal-overlay.active{display:flex}
.modal{background:#fff;border-radius:var(--r);width:100%;max-width:600px;max-height:90vh;overflow-y:auto;box-shadow:var(--sh-lg);animation:mi .3s ease}
@keyframes mi{from{opacity:0;transform:translateY(20px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}
.modal-header{padding:24px 28px;border-bottom:1px solid var(--c2);display:flex;align-items:center;justify-content:space-between}
.modal-header h3{font-size:1.1rem;font-weight:700}
.btn-close{width:36px;height:36px;border-radius:var(--r-sm);border:none;background:var(--c1);color:var(--c7);cursor:pointer;font-size:1rem;transition:all .2s}
.btn-close:hover{background:var(--c2)}
.modal-body{padding:24px 28px}
.modal-footer{padding:16px 28px 24px;display:flex;justify-content:flex-end;gap:10px}
.form-group{margin-bottom:18px}
.form-group label{display:block;font-size:.8rem;font-weight:600;color:var(--c8);margin-bottom:6px}
.form-group label span{color:#e74c3c}
.form-control{width:100%;padding:11px 14px;border:1.5px solid var(--c2);border-radius:var(--r-sm);font-size:.9rem;color:var(--c9);background:#fff;outline:none;transition:all .2s;font-family:'Inter',sans-serif}
.form-control:focus{border-color:var(--c6);box-shadow:0 0 0 3px rgba(148,103,152,0.12)}
textarea.form-control{resize:vertical;min-height:100px}
select.form-control{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%237A557C' d='M6 8L1 3h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 14px center;padding-right:36px}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.chat-container{display:flex;flex-direction:column;height:420px;border:1px solid var(--c2);border-radius:var(--r);background:#fff;overflow:hidden}
.chat-header{padding:14px 18px;background:var(--c1);border-bottom:1px solid var(--c2);display:flex;align-items:center;gap:10px}
.chat-header .avatar-circle{width:36px;height:36px;font-size:.8rem}
.chat-messages{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:14px}
.message{display:flex;gap:10px;max-width:80%}
.message.sent{align-self:flex-end;flex-direction:row-reverse}
.message-bubble{padding:12px 16px;border-radius:16px;font-size:.85rem;line-height:1.5}
.message.received .message-bubble{background:var(--c1);color:var(--c9);border-bottom-left-radius:4px}
.message.sent .message-bubble{background:linear-gradient(135deg,var(--c7),var(--c8));color:#fff;border-bottom-right-radius:4px}
.message-time{font-size:.7rem;color:var(--c5);margin-top:4px}
.message.sent .message-time{text-align:right;color:var(--c4)}
.chat-input-area{padding:12px 16px;border-top:1px solid var(--c2);display:flex;gap:10px;align-items:center}
.chat-input-area input{flex:1;padding:10px 14px;border:1.5px solid var(--c2);border-radius:20px;font-size:.85rem;outline:none;transition:all .2s}
.chat-input-area input:focus{border-color:var(--c6);box-shadow:0 0 0 3px rgba(148,103,152,0.1)}
.chat-input-area button{width:38px;height:38px;border-radius:50%;border:none;background:linear-gradient(135deg,var(--c7),var(--c8));color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s}
.chat-input-area button:hover{transform:scale(1.05)}
.timeline{position:relative;padding-left:28px}
.timeline::before{content:'';position:absolute;left:8px;top:4px;bottom:4px;width:2px;background:var(--c2)}
.timeline-item{position:relative;padding-bottom:20px}
.timeline-item:last-child{padding-bottom:0}
.timeline-dot{position:absolute;left:-24px;top:2px;width:18px;height:18px;border-radius:50%;background:#fff;border:3px solid var(--c5);display:flex;align-items:center;justify-content:center}
.timeline-dot i{font-size:.55rem;color:var(--c7)}
.timeline-content{background:var(--c1);padding:12px 16px;border-radius:var(--r-sm);border:1px solid var(--c2)}
.timeline-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:6px}
.timeline-title{font-weight:600;font-size:.85rem;color:var(--c9)}
.timeline-time{font-size:.75rem;color:var(--c5)}
.timeline-desc{font-size:.8rem;color:var(--c6)}
.detail-layout{display:grid;grid-template-columns:1fr 360px;gap:24px}
.detail-main{display:flex;flex-direction:column;gap:20px}
.detail-sidebar{display:flex;flex-direction:column;gap:20px}
.info-row{display:flex;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--c2)}
.info-row:last-child{border-bottom:none}
.info-label{font-size:.8rem;color:var(--c6);font-weight:500}
.info-value{font-size:.85rem;font-weight:600;color:var(--c9)}
.tech-list{display:flex;flex-direction:column;gap:8px}
.tech-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:var(--r-sm);border:1.5px solid var(--c2);cursor:pointer;transition:all .2s}
.tech-item:hover,.tech-item.selected{border-color:var(--c6);background:rgba(148,103,152,0.06)}
.tech-item.selected{border-color:var(--c7);background:rgba(148,103,152,0.1)}
.tech-item .check{margin-left:auto;width:20px;height:20px;border-radius:50%;border:2px solid var(--c3);display:flex;align-items:center;justify-content:center;font-size:.6rem;color:#fff;transition:all .2s}
.tech-item.selected .check{background:var(--c7);border-color:var(--c7)}
.tabs{display:flex;gap:4px;border-bottom:2px solid var(--c2);margin-bottom:20px}
.tab{padding:12px 20px;font-size:.85rem;font-weight:600;color:var(--c6);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-2px;transition:all .2s}
.tab:hover{color:var(--c8)}
.tab.active{color:var(--c8);border-bottom-color:var(--c8)}
.tab-content{display:none}
.tab-content.active{display:block}
.progress-bar{height:6px;background:var(--c2);border-radius:3px;overflow:hidden}
.progress-fill{height:100%;background:linear-gradient(90deg,var(--c6),var(--c7));border-radius:3px;transition:width .5s ease}
@media(max-width:1024px){.stats-grid{grid-template-columns:repeat(2,1fr)}.detail-layout{grid-template-columns:1fr}}
@media(max-width:768px){.sidebar{transform:translateX(-100%)}.sidebar.open{transform:translateX(0)}.main-content{margin-left:0}.menu-toggle{display:block}.stats-grid{grid-template-columns:1fr}.search-box input{width:200px}.form-row{grid-template-columns:1fr}.filters-bar{overflow-x:auto;flex-wrap:nowrap}}
::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:var(--c1)}::-webkit-scrollbar-thumb{background:var(--c3);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--c5)}
@keyframes fi{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}
.animate-in{animation:fi .4s ease forwards}
.empty-state{text-align:center;padding:60px 20px}
.empty-state i{font-size:3rem;color:var(--c3);margin-bottom:16px}
.empty-state h4{font-size:1.1rem;color:var(--c8);margin-bottom:6px}
.empty-state p{font-size:.85rem;color:var(--c6)}
.toast-container{position:fixed;bottom:24px;right:24px;z-index:300;display:flex;flex-direction:column;gap:10px}
.toast{background:var(--c9);color:#fff;padding:14px 20px;border-radius:var(--r-sm);box-shadow:var(--sh-lg);display:flex;align-items:center;gap:10px;font-size:.85rem;animation:ti .3s ease;min-width:280px}
@keyframes ti{from{opacity:0;transform:translateX(20px)}to{opacity:1;transform:translateX(0)}}
.toast i{color:var(--c4)}
.hidden{display:none!important}
.page-section{display:none}
.page-section.active{display:block}